{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across New Zealand on orders of $75 or more; a flat $22 delivery charge applies below that. Orders are handled in 24 to 48 hours and delivered in 5 to 7 days.",
    "content": "Shipping Last updated 12 August 2026. Where we deliver We deliver across New Zealand, including Auckland, Wellington, Christchurch, Hamilton, Tauranga, Dunedin, Palmerston North, Napier, Nelson and Rotorua. Delivery times are the same wherever you are: 5 to 7 days once your order has been handled. What delivery costs Delivery is free on orders of $75 or more. Below that, a flat $22 delivery charge applies. The charge is shown in your basket before you pay, so there is nothing added at the last step. We do not currently offer an express or next-day delivery option. Every order goes by the same tracked standard service. Our delivery partners How long it takes Orders are picked and packed within 24 to 48 hours. Delivery then takes 5 to 7 days. Allow up to a fortnight from placing your order to it arriving. Tracking Every order is sent tracked. You will receive an email with a tracking number once your order has actually shipped, which is normally 24 to 48 hours after you order. We do not receive a tracking code before the parcel is collected, so there is nothing to send you before then. Once you have your tracking number you can follow the parcel on our order tracking page. Separate parcels For practical reasons, items in the same order may be sent in more than one parcel and may arrive on different days. If you have received part of an order and are unsure about the rest, email us and we will check it for you. Questions before you order If you need an order by a particular date, email us at theteam@customersupport.care before you buy and we will tell you honestly whether it is achievable.",
    "url": "https://kidsplayhouse.co.nz/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Change-of-mind return requests are accepted within 15 days of delivery under the store policy. Rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 are unaffected.",
    "content": "Refunds & Returns Last updated 23 September 2026. This policy applies to purchases from kidsplayhouse.co.nz. Change-of-mind returns We accept change-of-mind return requests made within 15 days of delivery. This is our store policy; New Zealand law does not provide a general cooling-off period for every online purchase. Email theteam@customersupport.care with your order number before returning anything. We will confirm the correct return address. Goods must be securely packed, unused beyond what is reasonably necessary to inspect them, and returned in resaleable condition. Unless the item is faulty, damaged, unsafe, misdescribed or we agree otherwise, you pay the return postage. Approved refunds are made to the original payment method after the returned goods are received and checked. Payment providers may take additional working days to show the credit. Cancelling before dispatch Contact us as soon as possible if you need to stop or change an order. We usually handle orders within 24 to 48 hours. If dispatch can still be stopped, no cancellation fee applies. If it has already left, use the return process above. Faulty, damaged, unsafe or incorrect goods Your rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 are not limited by our change-of-mind policy. If an item is faulty, damaged, unsafe, not as described, missing parts, or different from what you ordered, contact us promptly. We will assess the issue and provide the remedy required by New Zealand law, which may include repair, replacement or refund. We cover reasonable return costs when the goods fail a statutory guarantee. If a parcel arrives damaged, email your order number and, where practical, photographs of the packaging and item. Photos help us resolve courier claims but are not a condition of your statutory rights. How to start a return Email theteam@customersupport.care with your order number, the item and what you would like us to do. Please wait for the return instructions so the parcel reaches the correct warehouse and can be matched to your order. Policy questions and unresolved cases can also be sent to caseresolution@customersupport.care . If something goes wrong See our complaints handling policy if you are unhappy with how a return has been handled. Nothing on this page removes or restricts a right that cannot lawfully be excluded.",
    "url": "https://kidsplayhouse.co.nz/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Kids Playhouse Company collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 12 August 2026. This Privacy Policy explains how Kids Playhouse Company (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal information when you visit kidsplayhouse.co.nz or buy from us. We are committed to handling your data lawfully, fairly and transparently. If you have any questions about this policy or your data, contact us any time at theteam@customersupport.care or call +66 98 391 3877 . Information We Collect We only collect the data we need to run our store and serve you well. This may include: Information you give us : such as your name, delivery and billing address, email address and phone number when you place an order or contact support. Payment information : handled securely by our payment processors. We do not store full card numbers on our servers. Information collected automatically : such as your IP address, browser and device type, pages viewed and referring site, gathered through cookies and similar technologies. Cookies, Analytics & Tracking We use cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and measure the performance of our marketing. Cookies fall into a few broad categories: Essential cookies : required for core functions like navigating the site and keeping items in your basket. Analytics cookies : help us understand how visitors use the site so we can improve it. Advertising cookies : used to measure and improve the relevance of our ads. You can control or disable cookies through your browser settings at any time. Blocking some cookies may affect how parts of the site work. Third-Party Tools (Google & Meta) To understand our audience and run effective, measurable advertising, we use trusted third-party services. These may set their own cookies and process limited data according to their own privacy policies: Google : including Google Analytics and the Google Ads / Google Shopping tag, to measure traffic and conversions. Meta (Facebook & Instagram) : including the Meta Pixel, to measure the performance of our social advertising. These tools may collect information such as pages visited and actions taken on our site. We do not sell your personal data. You can review Google's and Meta's privacy practices on their respective websites, and adjust ad personalisation through their settings. How We Use Your Information To process and deliver your orders and provide customer support. To send order confirmations, delivery updates and, where you've agreed, marketing emails. To improve our website, products and service. To prevent fraud and keep our store secure. To comply with our legal and tax obligations. How We Share Information We share data only as needed to operate the store, for example with payment processors, delivery couriers, and the analytics and advertising providers named above. We require these partners to protect your data and use it only for the services they provide to us. We may also disclose information where required by law. Data Retention We keep personal data only as long as necessary for the purposes set out in this policy, including meeting legal, accounting and reporting requirements. When data is no longer needed, we securely delete or anonymise it. Your Rights Depending on your location, you may have the right to: Access the personal data we hold about you. Request correction of inaccurate data. Request deletion of your data (\"right to be forgotten\"). Object to or restrict certain processing, including direct marketing. Request a copy of your data in a portable format. Withdraw consent at any time where processing is based on consent. To exercise any of these rights, email us at theteam@customersupport.care . We'll respond within the timeframe required by applicable law. If you are unhappy with how we have handled your personal information, you may complain to the Office of the Privacy Commissioner at privacy.org.nz . You can also ask us to review the matter first. Data Security We use appropriate technical and organisational measures to protect your data, including encrypted (SSL) connections during checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information. Children's Privacy Our store is intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us so we can remove it. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised \"last updated\" date. Contact Us Kids Playhouse Company, a division of Caruso Consulting Co Ltd New Zealand administration office: 4 Williamson Avenue, Ponsonby, Auckland 1021, New Zealand Registered address: Suite 33, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Company registration (Thailand): 0765554000332 Email: theteam@customersupport.care International call centre: +66 98 391 3877",
    "url": "https://kidsplayhouse.co.nz/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Kids Playhouse Company.",
    "content": "Terms & Conditions Last updated 12 August 2026. These Terms & Conditions govern your use of kidsplayhouse.co.nz and any purchase you make from Kids Playhouse Company (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\"). By using our website or placing an order, you agree to these terms. Please read them carefully. Use of the Website You may use our website for lawful purposes only. By accessing the site you agree that you will not: Use the site in any way that breaches applicable laws or regulations. Attempt to gain unauthorised access to our systems, or interfere with the site's operation or security. Copy, reproduce or redistribute our content (text, images, branding and design) without our written permission. Submit false information or impersonate any person or entity. All content on this website, including Kids Playhouse Company name, logo, product imagery and copy, is our property or that of our licensors and is protected by intellectual property laws. Products & Descriptions We take care to describe our products accurately, including materials, dimensions, weight limits and the age they are intended for. Product photos are for illustration, and slight variation in colour and finish can occur between batches. Where a page gives an age range or a weight limit, that figure comes from the supplier's own specification and is the one to work to. Pricing All prices are shown in pounds. We make every effort to ensure prices are correct at the time of publishing. If we discover an error in the price of an order you have placed, we will contact you to confirm whether you wish to proceed at the correct price before dispatching. Ordering Important delivery and ordering information to know when you order from kidsplayhouse.co.nz . Order processing. Once your payment has cleared, orders are usually fulfilled within 24 to 48 hours. Contacting us. You can send us a message at any time, and we reply as soon as we can, usually within one working day. Delivery times. For the full detail see our shipping page . Orders & Purchase Terms Placing an order constitutes an offer to purchase. A contract is formed once we confirm and dispatch your order. We reserve the right to refuse or cancel any order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we will issue a full refund. You are responsible for providing accurate delivery and contact details. We are not liable for delays or failed deliveries caused by incorrect information. Payment & Security Payment is taken at checkout through our secure, encrypted (SSL) payment providers. We do not store your full card details. Your order will be processed once payment is authorised. Shipping, Returns & Cancellations Delivery times, coverage areas, and full return and refund conditions are set out in our Shipping and Refunds & Returns pages, which form part of these Terms. Limitation of Liability To the fullest extent permitted by law: Our total liability arising from any order is limited to the amount you paid for the products in that order. We are not liable for indirect, incidental or consequential losses, or for loss of profit, data or opportunity. We provide the website \"as is\" and do not guarantee it will always be available, uninterrupted or error-free. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under applicable law. These Terms do not affect your statutory consumer rights. Governing Law These Terms are governed by applicable law, and any disputes will be handled in accordance with the relevant jurisdiction. Your statutory rights as a consumer remain unaffected. Changes to These Terms We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order. Questions about these terms? Email theteam@customersupport.care or call +66 98 391 3877 , our team is happy to help. Contact Us Kids Playhouse Company, a division of Caruso Consulting Co Ltd New Zealand administration office: 4 Williamson Avenue, Ponsonby, Auckland 1021, New Zealand Registered address: Suite 33, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Company registration (Thailand): 0765554000332 Email: theteam@customersupport.care International call centre: +66 98 391 3877",
    "url": "https://kidsplayhouse.co.nz/terms-and-conditions/"
  }
}